The
Cabinet Committee on Economic Affairs today approved the proposal of
Rs.4,909 crore towards IT modernisation project of the Department of
Posts, covering 1.55 lakhs post offices.
The total expenditure for the project involving Rs.4,909 crore includes
both implementation phase and operation and maintenance phase for the IT
infrastructure of Post Offices. The IT project of the Department is a
part of the Mission Mode Project (MMP) included in the National
e-Governance Plan (NEGP).
The Department of Posts has a network of 1.55 Lakhs post offices spread
across all the States and Union Territories of the country. The key
objective of the India Post IT Modernisation project is modernization
and computerization of all Post offices in the country including branch
post offices in rural areas to create a urban-rural network spanning
across the length and breadth of the country.
The IT modernisation project is expected to give following benefits to the citizens of the country:
• Improve customer satisfaction due to faster and more reliable delivery of services
• Enhance visibility and transparency
• Provide access by multiple channels to the customers e.g. post office counters, kiosks, internet, mobiles ATMs etc;
• Ensure delivery of "citizen centric services"
The IT modernisation project will provide a national asset and
infrastructure for all users apart from the post offices including
various government departments, business houses and the citizens to use
the services effectively for their communication, banking, insurance and
service delivery needs. The project will improve the delivery of mails,
banking and insurance services rendered by the Post offices across the
length and breadth of the country.
For the purpose of implementation, the IT modernisation project has been
structured into 8 segments catering to IT infrastructure such as
datacentre, network, computers and peripherals, software applications
which will cover all the product and services of the Department of
Posts, and change management which will help in effective transformation
into IT mode. The project will be implemented in all the 1.55 lakh post
offices in a phased manner over a time period of 2 years, to be
followed by the O&M phase over the period of contract.
The project will be rolled out to all the post offices covering all
States and Union Territories in the country a phased manner.
Background:
The proposal of the Department of Posts is in continuation of the
proposal which was approved by the Cabinet Committee on Economic Affairs
(CCEA) on 26th Aug 2010. The overall project has been segregated into
eight RFPs, of which, selection of vendors have been finalized in case
of 5 RFPs and LOIs have been issued. Of these 5 RFPs, in four cases the
contracts have been signed with the selected bidders. In respect of two
RFPs the financial bids have been opened and selection of the bidder is
under process